Unable to access matter details

Incident Report for Smokeball USA

Resolved

Matter details are now loading. Reports should now be loading. Thank you for your patience.

Posted Oct 27, 2023 - 15:02 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 27, 2023 - 14:56 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 27, 2023 - 14:48 CDT

Update

Our team is continuing to investigate this issue. Thank you for your patience.

Posted Oct 27, 2023 - 14:43 CDT

Investigating

We are aware of users unable to access the matter details in all Smokeball matters. Our team is investigating. Thank you for your patience.

Posted Oct 27, 2023 - 14:00 CDT

This incident affected: Smokeball (General Use).