Document syncing delays

Incident Report for Smokeball USA

Resolved

Documents syncing issues have been resolved for all users. We appreciate the patience. Thank you!
Posted Apr 16, 2026 - 19:58 CDT

Update

We are continuing to monitor for any further issues.
Posted Apr 16, 2026 - 17:58 CDT

Update

We are continuing to monitor the delays. We appreciate your patience.
Posted Apr 16, 2026 - 16:55 CDT

Update

There is a set of firms that are still being impacted with delays. We expect all to clear up soon. Thank you for your patience.
Posted Apr 16, 2026 - 15:51 CDT

Update

We are seeing improvements across the majority of Smokeball firms. We are still seeing delays for some firms. We appreciate your patience.
Posted Apr 16, 2026 - 14:44 CDT

Monitoring

We are seeing file syncing delays improve to under 25 minutes for most users. We are continuing to monitor the fix. Thank you!
Posted Apr 16, 2026 - 13:23 CDT

Identified

The issue has been identified and a fix is being implemented. The syncing delays are approx. 1 hour. Thanks
Posted Apr 16, 2026 - 12:49 CDT

Investigating

We are aware of delays with documents syncing between workstations. Our team is investigating. Thank you!
Posted Apr 16, 2026 - 11:38 CDT
This incident affected: Smokeball (File Syncing).
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