Trust account transaction delays

Incident Report for Smokeball USA

Resolved

We have resolved the issue with the trust account transactions displaying properly. Transactions should now be showing properly. We would recommend that firms check their trust accounts in Smokeball to confirm they are showing correctly. Thank you for your patience.

Posted Aug 03, 2026 - 13:18 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 03, 2026 - 12:40 CDT

Investigating

Our team is aware of the issue with trust account transactions not showing properly. This includes new deposits, transferring money, or moving protected money. We appreciate your patience.

Posted Aug 03, 2026 - 11:40 CDT

This incident affected: Smokeball Billing.